Chandigarh News: The Ombudsman Office of the Reserve Bank of India, Chandigarh organized a financial awareness program for the employees of Punjab School Education Board (PSEB), Mohali on November 22, 2024. The main objective of this program was to increase awareness of the Reserve Bank Lokpal Scheme among the participants and sensitize them about fraud in digital transactions. The program was mainly addressed by Shri Rajeev Dwivedi, Ombudsman, Reserve Bank.
In the programme, Lokpal sir highlighted to the participants the rights as well as responsibilities and duties of customers of banks and non-banking financial companies. In a more focused manner, participants were informed about the do’s and don’ts for secure digital banking such as not sharing OTP, account/card details, PIN, internet banking passwords, etc. Participants can access the ‘Sancharsaarthi’ website (https://www.sancharsaarthi.org) launched by the Government of India.gov.in) as a facility for citizens to report details of suspicious calls/phishing links.
Participants were asked to only use official apps, websites and call center numbers of the service providers. Through short videos, participants also learned about the “common methods” adopted by fraudsters to defraud innocent customers in the financial sector. In this regard, they were also asked to read the ‘Be (A) Where’ booklet available on the RBI website. Participants were asked to take precautions like updating KYC details on mobile, disconnecting power connection, blocking SIM card, credit card, etc. Great care should be taken when receiving messages when downloading or receiving links such as redeeming reward points on the card, job offers through Telegram, etc.
Similarly, any messages sent to recipients regarding sending funds to family members abroad should be processed only after proper confirmation. Participants were asked to be very careful with phone calls with messages of this type. Attention of participants “RBI says… be prudent, be careful!” He was drawn to.
Participants were also informed that complaints regarding deficiencies in the services of banks and non-banking financial services can be submitted for investigation under the Reserve Bank Integrated Ombudsman Scheme 2021 (RBIOS-2021) or before the Chief General Director of the Central Reception. sent to Processing Centre, Reserve Bank of India, Central Vista, Sector 17 A, Chandigarh-160 017. Apart from the Lokpal Office officials, Mr. Sanjeev Sharma, Secretary of the Lokpal Office, was also present at the programme. Punjab School Education Board Club and Amit Kumar Sharma, Regional Operations Head, IndusInd Bank.
