Online Food ordering app Swiggy found it difficult to treat its customers arbitrarily. Due to this arbitrariness of the company, a court imposed a heavy fine on Swiggy. In reality, Swiggy had charged a delivery charge of Rs 103 to a customer named Suresh Babu for delivering food, after which, while hearing the complaint, the court imposed a fine of approximately 344 times the delivery charge of Rs 103, i.e. Rs 35,453 to Swiggy. . Gave.
Suresh Babu had ordered food from Swiggy last year.
Suresh Babu ordered food from Swiggy on November 1, 2023. The distance between Suresh’s location and the restaurant was 9.7 km, which Swiggy increased to 14 km. Due to the increased distance, Suresh had to pay a delivery charge of Rs 103 despite being a Swiggy member. Filing a complaint with the Commission, Suresh said that under Swiggy One membership, the company had promised free delivery in a range of up to 10 km.
Now Swiggy will give a total of Rs 35,453 to Suresh Babu.
The court reviewed Google Map screenshots provided by Babu and other evidence and found that the distance had been exaggerated. The court found Swiggy guilty of unfair trade practices and ordered the company to refund Rs 350.48 to Suresh Babu along with 9 per cent interest, Rs 103 for delivery, Rs 5,000 for mental distress and inconvenience, along with cost of the case. pay a total of Rs 35,453, including Rs 5,000.
I have 45 days to track the order.
Not only this, the court also asked Swiggy to deposit Rs 25,000 as punitive compensation in the Ranga Reddy District Commission Consumer Welfare Fund. The court has given Swiggy 45 days to comply with the order.
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