“Strategic Path to Global Expansion for Aspiring Medium Enterprises”, which highlights India’s position as a hub for over 1,700 GCCs. Together, these centers generate annual revenues of approximately $64.6 billion and employ 1.9 million professionals in various functional areas.
Evolution of roles and strategic importance
India’s GCCs are growing not only in number but also in complexity and strategic importance. “Over the past five years, more than half of these centers have gone beyond traditional service functions to act as portfolio and exchange centers, integrating multiple high-impact functions,” the report notes.
By 2030, the GCC industry in India is expected to grow significantly, driven by its increased strategic role in global operations. According to the report, the workforce is estimated to be over 2.5 million, underscoring India’s growing importance in the global corporate landscape.
Advanced AI capabilities
The report also estimates that by 2026, more than 70 per cent of India’s GCCs will incorporate advanced artificial intelligence (AI) technologies. This will include machine learning for operational analytics, AI-based customer service and innovation in research and development (R&D), reflecting the sector’s focus on technological transformation.
Key benefits for cost competitiveness
India’s cost competitiveness continues to attract global companies. Operating expenses in the country are 40 percent lower than those in Eastern Europe, making it the preferred destination for companies seeking profitability without compromising quality.
“India’s highly competitive cost structure spans labor, infrastructure and operational expenses, making it an attractive destination for companies that do not want to compromise on quality while prioritizing cost efficiency” , says the report.
